Privacy Policy
We take the privacy of your personal and medical information seriously. This policy explains what we collect, why we collect it, and how we protect it.
Last updated: September 15, 2026
Talek Hospital Limited is committed to protecting your personal information and your right to privacy. This policy applies to all information collected through our website, appointment forms, and in connection with our medical services.
1. Who We Are
Talek Hospital Limited operates healthcare facilities at three locations in Abuja FCT and Nasarawa State, Nigeria. We are the data controller for personal information collected through this website and in connection with our healthcare services.
Our registered address is: Opposite Deeper Life Church, After Mango Tree, Kabusa, AMAC, Abuja, FCT, Nigeria. You can reach us at 08030744993.
2. Information We Collect
We collect information you provide directly to us and information generated through your use of our website and services.
Information you provide
- Full name, date of birth, and gender
- Contact details: phone number and email address
- Residential address
- Details submitted through appointment request forms and contact forms
- Medical history, symptoms, and health information shared during consultations or in forms
- Payment information (processed securely and not stored on our systems)
- Newsletter subscription email address
Information collected automatically
- Browser type, device type, and operating system
- IP address and approximate location
- Pages visited and time spent on the website
- Referral source (how you arrived at our website)
- Cookie and tracking data (see our Cookie Policy)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and manage your appointments
- To provide and improve our medical and healthcare services
- To communicate with you about your appointments, health reminders, and test results
- To send newsletters and health updates (only where you have subscribed)
- To respond to enquiries and support requests submitted through our website
- To comply with legal and regulatory obligations under Nigerian law
- To analyse website usage and improve our online services
- To protect the safety and security of our patients and staff
We will not use your information for any purpose that is incompatible with the purposes described above without first obtaining your consent.
4. Medical Records & Health Data
Health information is among the most sensitive personal data we handle. All patient medical records at Talek Hospital Limited are:
- Stored securely with restricted access limited to authorised clinical staff involved in your care
- Used solely for the purpose of providing, managing, and improving your healthcare
- Retained for the duration required by Nigerian healthcare regulations
- Never sold or shared with third parties for commercial purposes
Patients have the right to access their medical records upon request. To request a copy of your records, please visit any of our branches or call us on 08030744993.
Confidential Services
Services including gender-based care and rehabilitation, HIV counselling, family planning, and post-abortion care are handled with the highest level of confidentiality. Information shared in these consultations is not disclosed to family members or third parties without your explicit consent, except where required by law.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- With other healthcare providers: Where a referral or specialist consultation is required for your care, with your knowledge and consent
- With service providers: Third parties who assist us in operating our website or administering our services, bound by confidentiality obligations
- For legal compliance: Where required by Nigerian law, court order, or government authority
- To protect safety: Where disclosure is necessary to protect the vital interests of a patient or third party
- With your consent: For any other purpose with your explicit prior consent
All third parties with whom we share data are required to keep your information confidential and use it only for the specified purpose.
6. Data Security
We take the security of your personal and health information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.
These measures include:
- Restricted access to patient records on a need-to-know basis
- Staff training on data protection and patient confidentiality
- Secure storage of physical and electronic records
- Regular review of our security practices
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. If you suspect a security incident involving your data, please contact us immediately.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.
Medical records are retained for the minimum period required by Nigerian healthcare regulations. Contact and appointment data from our website forms is retained for up to 24 months unless you request earlier deletion.
Newsletter subscriber information is retained until you unsubscribe. You may unsubscribe at any time by contacting us.
8. Your Rights
In relation to your personal information, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information where we no longer have a lawful basis to retain it
- Objection: Object to our use of your information for marketing purposes
- Restriction: Request that we restrict processing of your information in certain circumstances
- Portability: Request a copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us at 08030744993 or visit any of our branches. We will respond to your request within a reasonable timeframe.
Please note that some rights may be limited where we are required by law to retain or use your information, particularly in connection with medical records.
9. Children's Privacy
We provide healthcare services to children and collect health information about minors as part of routine medical care, including immunization, growth monitoring, and paediatric consultations. This information is collected with the knowledge and consent of the child's parent or legal guardian.
We do not knowingly collect personal data from children through our website without parental consent. If you believe a child has submitted information through our website without appropriate consent, please contact us so we can remove it.
10. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
- Talek Hospital Limited
- Phone: 08030744993
- Kabusa Branch: Opp. Deeper Life Church, After Mango Tree, Kabusa, AMAC, Abuja
- Shettri Branch: Beside Senken Filling Station, Ketti Road, Shettri, AMAC, Abuja
- Mararaba Branch: Behind Cocin Church, off Aunty Alice Field, Mararaba, Nasarawa State
Also see: Terms & Conditions | Cookie Policy